Terms & Conditions

1. Terms and conditions

These terms and conditions – as may be amended from time to time – apply to all our services directly or indirectly made available online, by email or by telephone. In case of special offers, exceptional prices and rental conditions, Arena Hospitality Group will make available only a certain number of accommodation units. Such promotion stops when this contingent is sold out. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

1.1 Scope of our Service

Through this website we provide an online platform through which we advertise our hotels, resorts, campings (including all types of accommodation), and through which visitors to the website can make such reservations. By making a reservation through our web site, you enter into a direct (legally binding) contractual relationship with the property at which you book. Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

1.2 Prices guarantee

The prices on our site are highly competitive. All prices on our website are displayed including VAT and all other taxes, unless stated differently on our website or the confirmation email. Sometimes cheaper rates are available at our website for a specific accommodation; however, these rates may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the accommodation unit and rate details thoroughly for any such conditions prior to making your reservation. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

2. Terms and conditions for hotels

2.1 General

VAT is included in price. Tourist tax is not included in price. Tourist tax price per day per person:

  • January 1st till February 28th / November 1st till December 31st – € 0,95
  • March 1st till May 31st / October 1st till October 31st – € 1,10
  • June 1st till September 30th – € 1,50
  • Children till 11,99 years of age don't pay the tourist tax while children from 12 to 17,99 years have 50% reduction.

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